Important

Experios Entertainment Pty Ltd (referred to here as "Experios, “our”, “us”, “we”) and the Experios logo are part of Experios Entertainment Pty Ltd (ABN 65 645 829 349). We provide online escape room experiences (Service) with the aim of providing amusement. All dealings with us will be on these terms & conditions (Terms) unless otherwise agreed in writing by us. We reserve the right to make changes at any time. By purchasing and playing Experios Services it is deemed that you understand and accept the Terms outlined on this page.
Please make sure you notify all participants of these Terms.

General

Experios' Services are played completely online, by using the Experios online portal.
It is important to understand that because our Services are played online, there may be situations where technology might not work as expected. Where possible, we will be trying to help resolve any issues occurring, however customer's technology is not within our control.
It is also advised that all customers have up-to-date anti-virus and malware protection installed on their device. Experios will take all effort to ensure content is safe to visit, however is not liable for any negative effects or damage as a result of using our Services and the content opened.
In case the customer's (or customer's company's) network does not allow access to our online portal or related websites, this is out of our control and the responsibility of the customer. We are not liable for instances where customer's technology does not allow customer to make use of Experios' Services.

Hardware & Software Requirements

To use the Experios Services, each participant will need to have access to a computer with internet access and the following:

  • Access to our online portal and related websites
  • PDF viewer to allow opening PDF files
  • Facebook access
  • Up-to-date anti-virus software
  • Video app, to communicate with other team members (Zoom for hosted versions)
  • Google Chrome browser
  • QR Code scanner (Ben's Big Heist)

Booking a Corporate Service

Experios offers a corporate Service where an Experios host facilitates your session, including setting up a video call, and provides game codes and portal access.
There may be a minimum number of participants to be able to book this Service.
The Corporate Service requires participants to use Zoom and requires participants to have access to our online portal and related websites.

When making a booking for our Corporate Service, a deposit may be required.
Payment is required before the Service is provided, unless agreed otherwise. In case of late payment, the Service may be cancelled and any paid deposit will not get refunded.
In case no payment is received within 5 (five) days of the due date, a late payment fee may be charged of the sum of $50 per day for each day payment is not received.

Purchasing a Self-Guided Service

Purchases of the self-guided Service are handled by a third-party (SendOwl). After making a purchase, you will receive a confirmation email with instructions and your unique game code..
Make sure you check your junk folder for the booking confirmation email.
Terms and conditions of SendOwl can be found here.
Follow the instructions from the confirmation email. A maximum of 6 participants can use 1 game code.

Payment

All payments are processed by external parties.
Payments are processed by Square, Stripe or PayPal. In case of any payment issues or disputes, contact the payment merchant.
No credit card details are stored, unless with the customer's explicit consent.

Refund Policy

Experios does not provide any refunds for its Services.
In case you've made a booking and the date/time needs to be changed, the booking may be rescheduled at Experios' courtesy and only if 3 days notice is provided.

In case you're facing technology issues, Experios will try to help resolve the issue. Where the issue was caused by Experios, we provide a new game code once the issue has been resolved.
No refund will be provided.

Force Majeure

Force majeure includes all unexpected events and problems, which reasonably are not to be expected and could not have been prevented. This includes, but is not limited to, third-party negligence, website outages, strikes, etc. Experios cannot be held accountable in these circumstances and does not provide a refund.

Pricing

All prices listed on our website are subject to change at any time. This includes sales, discounts and promotions.

Liability

By using an Experios service, you agree that neither Experios, nor any party associated with us, will be liable to you or any other participant for any direct or indirect damages that arise in any way. You agree to communicate this exclusion of liability to any person that you invite to use an Experios Service.
Experios is not responsible for any loss, damage, injury, trauma or other effects caused directly or indirectly from playing the game to the participants, their property or any third-party. At all times make sure you follow the instructions.
Any illegal, unlawful or wrongful conduct while using the Service should not be committed.

Confidentiality

You acknowledge that you will not publish, photograph, make copies of or otherwise expose the game content and answers. This includes both by word of mouth, on paper and online.

Data and Privacy

All data collected is stored securely and will not be shared with any third-party, unless required to offer our Services.
Experios reserves the right to collect data when offering our Service, including photos, videos and audio, and use them for promotional purposes.
Where possible, we remove names, email addresses, phone numbers and other personal details.

IP and Copyright

Experios is the sole owner of the Service and its contents and owns the Intellectual Property rights. It is strictly forbidden to copy, distribute or resell any of the content.
This includes but is not limited to: design, fonts, text, graphics, logos, icons, images, sounds, videos, data compilations, website layout, underlying code and software.

Your Obligations

When purchasing and using our Services, you acknowledge that:

  • all participants are available at the booked date/time
  • all participants have the necessary hardware/software to use our Services
  • all participants refrain from indecent behaviour (cursing, sending inappropriate pictures, choosing an offensive teamname etc.)

Under The Age of 18

Experios recommends a minimum age of 18 to use our Services, unless stated otherwise. However, minors accompanied by adults are able to participate as well, under the full responsibility of the adult.

Breach of Terms

In case you breach the Terms listed on this page, Experios reserves the right to cancel your booking, stop a game in progress or deactivate a game code without providing a refund.

Questions

In case you have any questions or concerns about the Terms listed on this page, contact us via email.